I am a professor at the School of Management of University College London. I have a Ph.D. degree in Operations Research from Columbia University (2010), supervised by Ward Whitt.

Here is my C.V.

Research Interests

Applied probability; stochastic modeling; queueing theory; applied statistics; operational management of service systems.

Research Summary

My research interests lie in improving the operational management of service systems using stochastic modelling techniques. The main theoretical framework that I use is a combination of queueing theory, simulation, and statistical analysis.